Property and Infrastructure Specialists
Managing several property and infrastructure projects simultaneously can be overwhelming – you need to plan appropriately and allocate resources to meet peaks and troughs in the program. This is where program management can make a difference.

Program management looks at projects holistically. Program management, done well, ensures earlier delivery and lower costs by achieving efficiencies through scaling of the work to be done.

APP are specialists in program management. We understand the challenges around planning, strategy, funding and resourcing appropriately to meet the myriad requirements across a suite of projects. The diversity of our business across property and infrastructure, together with our depth of services, means we can bring a multidisciplinary approach to your projects. We focus on understanding your vision, objectives, goals and directives for success.

Informed Program Management

Managing multiple interconnected projects to achieve a specific goal presents many challenges. At any one time, you may need to consider changing customer needs and behaviour, different market environments, technological challenges, staffing, budgeting and planning.

We offer you tailored program management services to help you plan, foresee, coordinate, and manage your projects every step or phase. We efficiently and seamlessly manage your suite of projects so that you can focus on your daily operational activities. Our program management approach is based on a robust framework of project management principles that enables us to deploy quickly, minimise costs across your suite of projects and hasten the time to market or completion.

The process behind Program Management

Each business has individual requirements that are important to be understood and accounted for at the outset. Our specialists will examine your business to understand your business drivers and aspirations for the program of work to be undertaken. We’ve taken this approach with a range of clients including Westpac and Invocare.

A program management approach will consider the development of design standards, an analysis of procurement options, setting up document control processes and adopting a holistic view. We also engage with consultants and contractors at the outset to tease out economies of scale and where efficiencies can be derived for the client.

Developing Design Standards for a program of work to succeed

Large-scale programs of work require detailed design standards – a style blueprint for how the programs of work will be delivered. This blueprint can include elements such as paint colours, joinery and furniture selection. The standards need to be cost effective, align with the client’s brand and be applied equally in major centres and remote locations. On a program that involves 600 sites, design components can have a huge impact on the cost because of their complexity.

Procurement in program management

Procurement is similarly complex, whether it’s sourcing components locally or offshore, delivery schedules, the ability and reliability of providers to produce and deliver the various components and then ensuring they can meet the program schedule.

Creating a common language via templates

Managing a large-scale, intense program of work is made easier by developing a set of project templates, which the entire project team can use. This is a simple and effective way to promote collaboration and communication among the project manager, consultants and contractors.

A national approach to program management

Engaging consultants and contractors nationally can achieve true economies of scale across these programs of work.

Cost-effective Outcomes

When it comes to handling multiple interconnected projects in an organisation, budget pressures present real challenges to the project owners. A thoroughly considered program management approach can leverage some cost components to achieve economies of scale for multiple, concurrent projects.   

APP strives to ensure quality, cost-effective outcomes for your projects. Our program management experts offer extensive expertise and experience to deliver results on time and within budget, across any stage of the project lifecycle. We manage every detail and ensure proper scheduling, procurement, financing and delivery requirements are met. Our focus is to ensure our clients’ business prospers, with the legacy of creating better communities.

Benefits of program management

  1. Local Industry Participation - Bundling works in regions, locations or by work types to support local industry, and extending economic benefits to each community in which the work takes place.
  2. Economies of Scale - Programs may benefit from economies of scale through “bundling” to obtain volume buying power.  Bundling can be tailored to various tranches of small, medium and large packages to suit the program objectives, while the overall program size can benefit from economies of scale buying power for services and materials.
  3. System Support – Skilled Program Managers can provide support to smaller contractors and suppliers increasing the depth of industry participation.
  4. Standardisation – Creating design standards, selecting appropriate materials and fixtures and improving overall quality of the project outcome.
  5. R&M Management – Integrating BIM and R&M systems, procedures and strategies early into the project planning may reduce ongoing maintenance throughout the life of the asset.
  6. Visibility, Probity and Reporting - Application of real-time data reporting and data analysis.
  7. Bulk Procurement - Opportunities to establish a bulk procurement and supply chain strategy, which reduces supply delays and achieves economies of scale price benefits.

Goal-orientated program management

A program management team should strive to deliver major change whether it’s within an organisation or a sector.  Besides, a program management service should ensure that different components fit together and are optimised across the program chain value. This way, you have the projects delivered on time and within the specified budget.

Flexible, scalable program management

At APP, we work closely with you to prevent costly delays and rework, by providing efficient, timely reporting and communication with your internal teams, all stakeholders and APP’s program management team. We take charge of the entire program to increase deployment speed, minimise costs, maximise efficiencies and ensure high visibility to the program. Discover more about what our integrated property and infrastructure consultancy can do for your business by reading more news and information on our blog.

Program Management Office (PMO)

Where a client has a portfolio of assets or a range of capital works projects to be scoped and delivered, a Program Management Office (PMO) can provide an effective way to increase transparency, reporting and consistency and provide the appropriate management framework to provide a successful outcome for the business.

Some typical attributes of a PMO may include:

  • providing a common, integrated framework and set of Program/Project management processes;
  • translating existing and new capital works strategies and initiatives into discreet related projects;
  • reinforcing and upgrading the existing procedures and processes within the organisation; and
  • implementing changes in a coordinated manner in order to realise benefits from improved capital works management policies, procedures and processes that would not otherwise be possible.

Other PMO elements may include: 

  • A Program Charter. 
  • Stakeholder analysis. 
  • Communications Plan. 
  • Development of supporting plans. 
  • Project & Workstream Briefs.  
  • Continuing identification of resources.

Program Solutions

APP has a dedicated division that specialises in the delivery of strategic, large-scale and geographically distributed capital works programs across Australia and New Zealand. We focus on the design and implementation of bespoke, value creating end-to-end solutions for clients, from strategy through definition, delivery and transition.

Associated services


What is an example of program management?

When projects are grouped together in order to plan and manage them concurrently, this is a program of work. Program management is much more complex than managing individual projects and the scale of managing multiple projects at once means projects can be delivered more efficiently and with significant cost savings.

An example of program management can be seen in our work with ALDI, on the rollout of their program to refresh their retail stores across Australia. APP’s program management specialist teams assisted in developing and implementing a strategy that would enable the refurbishment of a number of stores nationwide. This Implementation Strategy defined a completely new procurement and delivery model, closely tailored to ALDI’s specific requirements. Adopting a program management approach enabled each ReFresh store to be delivered as quickly as possible to avoid lengthy store closures and minimise disruption for customers. Within the first year, APP helped ALDI to deliver 53 ReFresh stores, implementing a streamlined process which took six months from feasibility to completion, including planning and design management, construction and commissioning.

Why is program management important?

Program management proves to be crucial because it helps eliminate challenges in managing several projects. It helps reduce delays, identify bottlenecks, and offer solutions to ensure smooth flow of the projects.

Why do you need a program manager?

A program manager helps ensure a program or several interrelated complex projects are delivered in time and within budget. A program manager consults, oversees and coordinates all the project deliverables, together with maintaining constant communication with the various project teams to ensure the projects are being delivered to expectations.

How can compliance be guaranteed in program management processes?

To ensure compliance in program management, the program manager should review the initiation, planning, execution, and closing of the program.

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Working for over 500 clients across more than 800 projects annually - these are some of the examples of what we do.

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