Property and Infrastructure Specialists
Providing a bespoke, integrated, end-to-end planning, design and delivery service for Westpac’s Australia-wide retail expansion and refresh program.
The Westpac Group
circa $30M pa

Innovative, one-stop delivery solution

Having developed their fresh new ‘Bank Now’ model for retail branch banking, Westpac were seeking an innovative delivery solution, to provide the flexibility for a rapid and cost-effective roll-out. 

They appointed APP to:

  • Manage the delivery of an ongoing program of retail network expansion and refresh projects across Australia
  • Help them transition from a traditional, project-by-project delivery model to an integrated ‘one-stop-shop’ solution.

APP, in partnership with constructors FDC, won the contract through a competitive tender. Together, we are delivering new, refurbished and relocated branches across Australia under a design-and-construct model.

Integrated, end-to-end service

Our program solutions provide end-to-end planning, design and delivery services, including:

  • Feasibility studies
  • Cost planning
  • Town planning and approvals management
  • Design development
  • Stakeholder management
  • Landlord negotiations
  • Tendering
  • Engineering
  • Construction
  • Operational commissioning.

This approach to program management provides Westpac with a bespoke solution to their specific project needs, by:

  • Combining specialist, front-end project management with top-tier interior construction skills
  • Providing a genuine single line of responsibility right across the country.


APP has been an integral part of Westpac’s retail program for over a decade, in roles evolving from project manager through to national manager of retail projects, principal contractor and principal consultant.

This has given Westpac the flexibility to engage us as required, to manage all facets of delivery for some of their key projects.

We have successfully delivered more than 150 projects throughout metropolitan, regional and remote parts of Western Australia, Northern Territory, Queensland, New South Wales and Victoria.

APP and Westpac have a relationship built on trust and ongoing performance that stretches 25 years. More recently, APP have managed the branch refurbishment program of works for us. This has included delivering over 100 separate projects across all areas of Australia. Their ability to manage a program of this scale and balance the demands of delivering multiple, concurrent and complex projects has been exceptional.

Faryaneh Hayati

Executive Manager, Retail Projects, Group Property, Westpac

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