While the specific requirements of airports, as a result of COVID-19, may not yet be fully known, we can be certain that creating and maintaining consistency will be a priority. Ensuring passenger safety at all points of transit will require standardisation such as biometrics screening, plus passenger and freight safety checks that comply with all State and Federal regulations. These upgrades to an airport’s environment will require extensive stakeholder management, taking into consideration the various authorities, passengers, employees, tenants and the public. Setting up a Program Management Office (PMO) is a good approach for managing multiple, concurrent and complex projects like these. A PMO will provide greater consistency and efficiency, and ultimately produce cost and time savings.
At Perth Airport, APP established and then managed a PMO for the Airport’s $370M Capital Works program. Included in the upgrade, Perth’s Arrivals Hall was expanded to double its size to house a new inwards passport and allow for more SmartGates. T1 International Departures was also expanded as well as adding the first A380 compatible gate with dual boarding via two aerobridges. This was a significant achievement for the team who had been working airside within a fully operational and secure environment. The project required detailed coordination and extensive stakeholder communications to successfully achieve the completion date under challenging circumstances. This is where the benefits of a PMO can be fully realised.
APP worked with the Airport to gradually transition internal resources into key positions, minimising disruption to the program delivery and facilitate a sustainable ongoing PMO capability within the airport.
At Newcastle Airport, APP undetook various PMO services for a range of projects up to $15M, including the development of 5-year CAPEX report detailing program and cashflow, coordination of Airport Masterplan and Ground Transport Masterplan, development management services for a 70ha aviation business park, plus management of their annual CAPEX program of works. Upgrades took place over an 18-month period and included the necessary security technology, IT technology, passenger screening equipment, and furniture for border agencies to be implemented.
In other industries, the success of a PMO has been seen in cases such as ALDI to develop and refine their logistic network delivery of distribution centres across the country. Through our Program Solutions business, which manages programs of work, APP also managed a national program of upgrades to more than 300 ALDI retail stores.